We stand by our items 100% and all sales are final. However, since items are handmade, there may be a time when a defect from raw materials used to make your item could happen. If this occurs, you may exchange your item for another identical item, one of equal value or be refunded the full amount. If returned, your item must be in its original packaging and returned to Plum Blessed Y'all before a refund is issued. Please contact Plum Blessed Y'all within 3 days of receipt of your item to have a return receipt generated. You may contact us at . Please be aware that we document each item shipped in its packaging prior to shipment with pictures of the item(s).